Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | L | O | O | B | I | Y | X | E | V | B | Z | B | M | P |
| W | W | T | I | R | S | O | B | C | H | V | P | F | N | T |
| Z | J | Y | A | S | K | Q | U | E | S | T | I | O | N | A |
| K | N | L | I | K | F | Q | D | D | H | G | I | U | X | T |
| T | I | E | C | L | E | J | O | H | S | T | U | M | N | Z |
| C | C | N | T | G | V | O | K | B | O | Z | F | E | A | C |
| I | L | A | O | S | V | B | W | M | X | K | E | P | W | W |
| N | H | T | T | I | I | W | E | N | C | O | L | O | L | D |
| A | U | S | X | N | T | L | N | P | E | I | I | I | F | J |
| P | C | U | K | G | O | U | V | G | A | R | M | C | Q | J |
| T | I | X | Z | R | X | C | L | S | M | T | S | L | R | H |
| N | Y | H | T | A | P | M | E | O | W | E | I | H | E | O |
| O | M | N | C | T | U | B | I | Y | S | K | H | E | I | Y |
| D | O | N | T | A | S | S | U | M | E | C | T | O | N | P |
| C | I | N | Z | X | D | X | I | G | Q | S | K | Q | X | T |
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