Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | I | W | Y | W | X | Y | C | K | I | V | P | K | R | C |
| P | E | J | N | E | E | M | U | S | S | A | T | N | O | D |
| Q | I | J | O | E | J | Y | N | A | B | E | K | N | K | O |
| L | Y | H | G | G | T | H | E | X | Z | Q | T | A | W | N |
| B | H | V | S | F | J | S | S | C | C | R | I | E | Q | T |
| M | Y | X | M | R | U | M | I | E | O | V | M | Z | R | P |
| N | R | I | I | N | E | B | C | L | W | N | G | T | I | A |
| O | Q | Y | L | L | G | N | E | M | P | A | T | H | Y | N |
| I | I | O | E | K | G | M | W | P | N | Y | U | A | T | I |
| T | J | D | M | Q | O | R | S | O | A | K | I | L | C | C |
| U | D | U | C | T | A | B | Z | S | E | T | Z | A | Q | T |
| L | G | A | I | Y | U | Q | B | S | F | K | I | F | V | P |
| O | N | O | I | T | S | E | U | Q | K | S | A | E | N | H |
| S | N | C | Q | G | K | G | M | D | Z | A | Q | T | N | E |
| D | K | F | H | O | V | H | G | I | N | J | I | B | Q | T |
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