Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | N | A | S | K | Q | U | E | S | T | I | O | N | K | P |
| L | N | N | E | G | I | M | N | K | A | F | C | M | H | R |
| W | A | O | V | K | P | R | W | H | S | C | H | U | H | O |
| G | G | Q | I | A | T | C | A | T | N | O | C | E | Y | E |
| O | H | T | T | T | M | K | K | F | D | K | H | U | R | K |
| P | M | H | L | G | O | C | S | O | L | U | T | I | O | N |
| S | Y | A | H | A | M | M | I | B | W | V | U | Y | L | K |
| D | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| K | N | V | B | M | I | P | Z | L | A | G | H | G | X | R |
| X | Y | A | I | E | A | G | I | Y | O | P | F | Q | J | J |
| Q | P | L | O | T | W | S | T | R | V | R | T | J | O | N |
| T | E | L | I | G | T | V | D | H | Z | T | T | N | E | O |
| Z | H | E | T | E | Y | N | T | A | X | Y | O | N | O | X |
| L | N | T | N | V | E | M | U | S | S | A | T | N | O | D |
| T | P | J | K | D | O | C | T | F | S | G | Y | S | L | C |
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