Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | X | F | P | E | Y |
| K | O | J | J | F | T | N | F | Y | P | H | L | L | M | W |
| X | N | N | S | V | O | E | H | M | I | Z | I | H | Y | K |
| S | T | A | T | O | B | T | Q | F | H | M | O | S | T | H |
| Z | A | S | Y | R | L | S | Q | L | S | M | K | O | C | C |
| K | S | K | S | H | O | I | P | A | R | J | J | L | A | N |
| Q | S | Q | Y | G | T | L | B | H | E | B | R | U | T | G |
| Y | U | U | W | Q | B | A | E | F | N | W | I | T | N | Y |
| B | M | E | D | X | S | C | P | M | W | P | T | I | O | R |
| R | E | S | F | P | T | P | A | M | O | J | T | O | C | P |
| Z | O | T | M | U | O | C | T | L | E | T | H | N | E | J |
| P | X | I | T | V | V | L | I | H | K | E | I | T | Y | U |
| B | O | O | F | P | R | G | E | O | A | C | G | O | E | J |
| L | F | N | A | L | V | P | N | V | T | N | F | C | N | J |
| T | S | Y | D | R | J | I | T | E | S | E | X | L | Y | G |
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