Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | R | O | C | N | X | H | T | I | Y | T | B | X | K | N |
| U | H | H | T | H | U | A | N | R | G | L | K | E | N | W |
| P | L | N | H | K | E | R | E | R | D | V | J | O | E | I |
| N | T | O | W | K | Q | N | I | Y | I | C | I | P | N | X |
| W | T | I | X | I | P | E | T | R | I | T | I | O | B | T |
| B | E | T | V | E | C | T | A | G | O | Q | I | C | C | R |
| O | M | U | R | D | E | S | P | M | I | T | K | A | N | T |
| J | U | L | Z | H | M | I | E | T | S | M | T | T | E | T |
| C | S | O | D | I | Y | L | B | E | A | N | J | S | G | F |
| I | S | S | L | F | O | S | U | E | O | M | O | L | S | L |
| G | A | E | X | R | M | Q | W | C | O | N | S | C | L | I |
| A | T | K | T | V | K | Y | E | M | P | A | T | H | Y | N |
| Y | N | N | Z | S | V | Y | V | U | V | F | G | M | R | L |
| J | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| C | D | O | N | T | P | A | N | I | C | U | M | T | N | V |
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