Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | H | R | F | N | A | W | I | S | G | S | F | Z | H | Q |
| K | N | A | E | T | T | L | C | N | P | G | D | M | N | G |
| R | P | E | T | H | H | B | O | S | K | K | E | O | D | X |
| F | N | T | I | T | I | I | S | B | O | O | I | I | Y | G |
| G | P | E | X | T | T | R | U | J | A | T | N | V | N | L |
| Q | E | Y | T | U | A | L | P | O | O | A | C | O | B | T |
| X | M | L | L | S | C | P | J | M | C | M | I | L | C | H |
| N | U | O | B | I | I | X | E | I | W | T | T | A | M | N |
| G | S | M | I | L | E | L | N | B | S | R | T | W | A | Y |
| H | S | Q | L | Z | O | A | Y | E | O | N | P | C | L | Y |
| L | A | U | W | R | P | Y | U | R | O | P | G | E | Z | C |
| D | T | E | T | T | E | Q | E | C | J | Y | K | Z | X | C |
| W | N | N | N | M | K | B | E | M | P | A | T | H | Y | A |
| D | O | O | Z | S | D | Y | G | X | R | I | M | Y | T | N |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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