Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | B | D | E | U | W | P | K | E | N | N | S | H | I |
| C | N | W | A | A | F | X | M | N | U | L | V | V | N | L |
| B | Z | E | H | Y | J | Q | O | S | X | I | I | O | Z | T |
| W | D | I | I | V | O | I | V | G | P | H | I | M | F | A |
| X | U | L | M | T | T | G | R | Q | H | T | K | W | S | K |
| S | E | W | J | U | A | U | P | V | O | C | S | K | O | E |
| I | M | V | L | W | X | P | F | M | C | E | Q | O | Y | O |
| W | U | O | L | F | L | S | E | I | Z | U | P | E | F | W |
| P | S | G | M | O | O | L | N | B | E | E | C | M | E | N |
| P | S | F | H | R | O | A | I | S | F | O | K | P | J | E |
| N | A | N | N | R | P | G | T | S | N | G | K | A | Y | R |
| E | T | C | T | T | A | I | F | T | T | T | S | T | Y | S |
| I | N | N | N | H | O | O | A | W | W | E | A | H | W | H |
| C | O | O | B | N | F | C | F | L | F | T | N | Y | B | I |
| C | D | D | H | X | T | P | F | M | U | X | B | J | O | P |
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