Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | P | W | Y | S | F | E | M | W | I | Q | F | K |
| K | O | I | A | S | K | Q | U | E | S | T | I | O | N | P |
| T | N | N | Y | K | W | J | S | B | Y | H | B | D | S | J |
| T | T | Q | T | L | E | Y | E | C | O | N | T | A | C | T |
| G | A | T | D | R | A | O | P | X | V | B | P | A | E | E |
| S | S | A | M | O | O | H | W | V | E | G | E | P | G | G |
| O | S | V | J | F | N | L | B | N | A | A | L | Z | O | J |
| L | U | B | K | Y | I | T | E | W | E | R | I | Z | E | W |
| U | M | U | N | S | N | M | P | M | N | R | M | Y | C | N |
| T | E | U | T | V | P | K | A | A | O | P | S | V | P | X |
| I | P | E | L | A | C | Z | T | U | N | T | R | H | Q | X |
| O | N | K | T | E | P | P | I | R | C | I | I | G | I | M |
| N | I | H | T | J | L | E | E | Q | H | C | C | O | P | P |
| U | Y | L | C | H | S | B | N | X | J | O | V | Q | N | L |
| A | Z | L | Z | K | R | R | T | A | G | F | L | J | B | L |
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