Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | L | S | F | R | I | D | T | L | J | Y | Z | U | E | R |
| H | N | Q | Q | Q | I | E | N | B | E | T | T | L | C | K |
| H | O | O | W | J | M | S | E | I | M | D | I | F | I | Z |
| C | A | G | I | C | T | D | I | N | U | M | X | S | N | B |
| R | R | N | E | T | F | H | T | E | S | L | O | M | A | D |
| I | T | Z | O | I | O | V | A | T | S | F | B | T | P | C |
| N | F | C | Q | I | I | M | P | S | A | Q | F | K | T | M |
| O | E | M | A | U | T | Q | E | I | T | A | L | B | N | F |
| I | P | H | K | T | K | S | B | L | N | N | V | X | O | M |
| T | R | D | W | S | N | D | E | Y | O | J | P | D | D | W |
| U | A | S | X | F | F | O | X | U | D | R | F | Z | N | M |
| L | F | K | G | V | Q | Q | C | V | Q | F | T | G | X | F |
| O | X | Y | H | T | A | P | M | E | V | K | Z | N | H | K |
| S | I | I | X | M | X | H | B | X | Y | P | S | P | O | V |
| T | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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