Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | R | N | O | U | V | Q | T | O | X | T | W | X | M | S |
| P | Q | O | D | N | J | Z | N | K | H | S | F | K | N | R |
| M | K | I | L | Z | S | S | E | X | B | O | Q | O | F | U |
| H | G | T | W | Y | E | N | I | N | J | B | I | D | U | K |
| X | U | U | M | Z | B | E | T | T | P | T | N | Y | N | R |
| D | E | L | W | K | E | T | A | T | O | G | N | O | S | T |
| O | M | O | J | L | Y | S | P | M | U | W | I | D | C | N |
| N | U | S | I | K | C | I | E | J | H | T | R | A | T | D |
| T | S | M | W | Y | R | L | B | M | S | N | T | H | T | K |
| P | S | Z | N | P | O | M | V | E | P | N | O | Z | K | G |
| A | A | S | G | R | L | Q | U | B | O | A | D | T | B | I |
| N | T | X | T | C | N | Q | K | C | N | U | T | O | N | R |
| I | N | N | M | E | K | E | E | G | S | W | V | H | B | G |
| C | O | P | V | S | U | Y | J | E | B | M | A | Z | Y | T |
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
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