Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | V | O | A | T |
| Z | O | B | Y | R | N | W | W | W | C | K | N | P | N | B |
| G | N | N | H | S | D | J | O | A | C | E | I | E | K | O |
| I | T | R | T | Z | W | Y | T | N | T | H | I | N | C | F |
| F | A | P | A | R | C | N | G | S | S | T | P | R | E | U |
| L | S | C | P | W | O | R | I | R | A | E | M | U | N | N |
| R | S | X | M | C | V | L | E | P | I | L | A | T | O | C |
| B | U | B | E | Z | E | N | E | L | V | O | I | I | J | O |
| D | M | Y | N | L | W | B | E | M | L | J | T | D | U | Y |
| O | E | F | B | O | B | O | L | E | O | U | W | B | W | W |
| R | T | Q | E | B | Z | K | I | E | L | T | H | V | M | J |
| V | Q | K | C | U | N | R | M | O | G | I | I | R | G | W |
| A | A | S | K | Q | U | E | S | T | I | O | N | O | O | W |
| T | G | G | A | O | M | V | W | L | Z | L | Q | M | N | D |
| T | D | T | P | P | X | C | R | S | B | W | B | F | Q | T |
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