Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | C | B | S | Y | P | G | U | X | H | E | D | M | E | Q |
| N | P | K | P | J | O | K | Y | E | S | M | N | C | N | N |
| J | F | A | K | Q | Q | E | H | M | P | V | Z | O | O | L |
| I | N | H | P | N | U | Z | T | V | A | E | I | I | O | K |
| M | P | E | N | C | Y | P | A | X | R | T | T | F | D | C |
| X | E | T | T | O | S | H | P | S | O | U | P | V | O | D |
| U | M | D | C | S | I | B | M | M | L | O | U | Z | N | D |
| U | U | P | A | A | I | T | E | O | E | F | X | K | T | O |
| V | S | C | O | P | T | L | S | P | T | E | F | W | P | A |
| F | S | C | F | G | O | N | X | E | A | O | K | J | A | H |
| G | A | Y | Q | R | E | W | O | U | U | T | A | H | N | H |
| P | T | P | T | C | L | I | S | C | R | Q | I | G | I | M |
| H | N | N | M | D | I | X | D | S | E | F | K | E | C | Q |
| S | O | S | G | W | M | F | J | L | C | Y | W | S | N | B |
| C | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
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