Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | K | X | A | S | K | Q | U | E | S | T | I | O | N | C |
| K | V | X | O | E | E | M | U | S | S | A | T | N | O | D |
| U | L | H | Y | L | C | P | P | G | R | C | S | N | R | O |
| E | L | H | I | I | L | I | P | W | N | V | T | A | Q | N |
| V | V | W | I | M | Y | M | L | V | P | R | B | R | E | T |
| G | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| M | K | N | V | V | G | B | P | L | Y | V | R | M | L | A |
| V | Y | H | T | A | P | M | E | E | I | A | F | P | G | N |
| N | X | G | X | S | F | M | C | P | E | S | L | F | Z | I |
| F | V | Y | R | K | O | O | U | N | A | F | T | B | P | C |
| X | H | W | N | T | N | L | S | P | O | T | V | E | K | U |
| C | J | F | I | T | B | G | S | D | L | J | I | N | N | B |
| U | P | O | A | S | O | L | U | T | I | O | N | E | V | Q |
| J | N | C | J | X | I | M | J | B | M | S | A | R | N | U |
| D | T | Y | W | X | Y | M | P | U | Y | F | I | V | Y | T |
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