Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | D | L | M | P | S | O | L | U | T | I | O | N | P | T |
| A | N | N | M | N | U | W | C | K | R | B | O | I | N | W |
| E | Z | O | E | N | Y | A | F | X | O | U | H | E | K | N |
| H | G | I | I | G | Y | E | L | I | M | S | I | R | M | L |
| C | E | T | R | T | R | O | E | G | R | T | P | O | M | T |
| F | A | S | X | G | O | E | T | E | A | G | H | P | C | C |
| A | D | E | S | X | U | M | N | P | X | V | B | A | G | I |
| P | O | U | J | S | H | W | E | M | P | A | T | H | Y | N |
| V | I | Q | R | G | O | B | U | L | T | N | V | P | T | A |
| Y | Y | K | Q | E | N | T | I | N | O | O | B | S | L | P |
| C | B | S | K | C | A | S | B | C | Q | R | P | D | K | T |
| N | N | A | T | B | T | Y | E | F | W | V | T | Y | N | N |
| R | T | L | V | E | E | Y | E | M | R | M | A | N | Y | O |
| H | G | G | N | T | E | M | U | S | S | A | T | N | O | D |
| V | V | L | T | F | T | I | N | R | D | J | P | H | I | C |
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