Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | W | X | P | S | P | F | H | T | W | U | R | O | I |
| I | N | Y | E | D | K | R | A | C | A | N | F | Y | B | N |
| H | Y | O | W | I | I | H | A | F | O | T | M | N | H | D |
| S | K | B | I | R | D | T | T | I | J | C | N | Y | N | F |
| R | A | Y | Z | T | N | R | T | C | H | B | I | E | N | N |
| E | P | S | K | O | O | S | M | I | L | E | T | B | E | E |
| N | O | E | C | L | E | M | O | B | B | S | N | D | M | J |
| W | L | E | T | U | A | N | E | L | I | R | N | R | U | S |
| O | Y | D | Q | N | X | P | M | L | U | B | P | Z | S | C |
| E | O | K | T | F | A | F | P | E | O | T | N | Z | S | K |
| K | S | P | Q | T | F | D | A | X | I | R | I | E | A | C |
| A | G | W | I | B | M | H | T | P | R | T | T | O | T | X |
| T | B | E | R | O | Y | X | H | X | H | R | I | N | N | G |
| K | N | Q | Y | T | H | E | Y | X | O | W | H | I | O | F |
| T | G | C | A | V | C | I | N | A | P | T | N | O | D | C |
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