Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | M | N | O | I | T | S | E | U | Q | K | S | A | Z | Y |
| D | O | N | T | A | S | S | U | M | E | R | N | O | Y | D |
| O | J | N | D | O | R | R | I | O | T | E | Q | H | P | S |
| N | E | B | T | S | I | D | F | B | T | D | T | U | D | S |
| T | Y | L | M | R | Z | B | J | S | X | A | B | F | S | J |
| P | E | W | I | P | O | H | I | V | P | K | D | I | Y | L |
| A | C | N | P | M | A | L | B | M | C | X | Z | T | K | T |
| N | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| I | N | V | A | F | O | C | P | M | F | T | U | G | J | Y |
| C | T | Y | C | J | L | H | A | C | O | A | L | Y | D | Y |
| N | A | N | T | V | U | H | T | O | S | T | R | C | L | H |
| D | C | E | V | Y | T | N | I | X | U | N | I | C | W | Q |
| Y | T | D | Y | O | I | K | E | T | B | X | J | O | I | I |
| O | W | G | J | P | O | D | N | W | C | L | S | A | N | F |
| P | H | E | N | O | N | B | T | Q | N | V | W | M | V | O |
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