Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | R | Z | P | N | O | I | T | S | E | U | Q | K | S | A |
| P | E | Y | E | C | O | N | T | A | C | T | N | D | N | W |
| I | S | O | L | U | T | I | O | N | U | B | E | O | H | Z |
| C | J | K | Q | M | R | W | F | Z | Q | D | I | Z | E | J |
| V | L | I | S | T | E | N | O | Y | W | T | Q | L | H | K |
| V | K | Z | G | B | N | Q | W | C | O | W | I | O | R | G |
| K | H | D | F | V | M | B | I | M | K | M | B | J | M | B |
| T | A | K | E | O | W | N | E | R | S | H | I | P | F | I |
| S | M | M | K | T | A | L | B | P | N | K | A | W | R | E |
| O | Z | N | L | P | O | R | R | D | A | L | H | N | Q | E |
| W | D | U | T | R | Q | J | H | O | Y | T | E | I | V | U |
| O | A | N | T | N | G | V | D | O | T | S | I | P | R | T |
| H | O | N | J | S | I | Y | H | T | A | P | M | E | J | X |
| D | O | N | T | A | S | S | U | M | E | N | B | O | N | C |
| C | G | O | P | P | O | R | S | V | J | T | J | P | T | T |
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