Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | A | W | M | C | L | S | P | A | U | U | C | N | T |
| F | N | K | D | V | E | I | E | N | W | A | S | L | N | C |
| S | R | E | Y | Y | L | N | N | P | P | B | R | O | B | W |
| D | R | B | I | S | V | I | H | A | P | Q | I | X | A | B |
| G | S | G | N | T | Y | G | B | X | P | T | J | Y | G | T |
| C | E | T | N | O | A | N | M | J | O | T | X | I | D | V |
| P | M | C | C | E | I | P | C | M | T | T | N | N | K | I |
| J | U | E | U | A | K | T | E | P | A | W | G | O | F | E |
| B | S | T | G | G | T | L | S | B | Q | W | P | I | D | G |
| R | S | E | E | E | O | N | I | E | M | P | A | T | H | Y |
| B | A | C | X | R | E | X | O | S | U | S | U | U | A | M |
| D | T | V | T | S | L | Q | S | C | T | Q | T | L | K | F |
| K | N | N | N | A | I | J | C | K | E | E | K | O | Z | E |
| D | O | R | Q | R | M | B | R | H | P | Y | N | S | T | N |
| C | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
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