Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
Z | E | T | A | K | E | O | W | N | E | R | S | H | I | P |
N | L | K | S | E | M | Y | R | B | O | U | S | I | N | Y |
V | I | K | K | S | P | U | E | Y | E | P | E | O | E | X |
I | M | H | Q | Z | A | G | M | C | F | D | I | N | K | C |
J | S | M | U | Z | T | Y | B | B | O | T | C | G | H | V |
Y | E | X | E | P | H | T | Z | F | O | N | D | A | P | H |
W | M | D | S | M | Y | B | W | M | Z | K | T | V | C | M |
W | U | Z | T | O | V | P | E | W | K | O | Y | A | K | G |
V | S | Q | I | X | L | L | S | P | U | V | U | R | C | Y |
K | S | L | O | Y | O | U | I | K | A | H | T | K | G | T |
V | A | Y | N | R | F | C | T | S | V | T | A | Y | G | L |
B | T | T | T | G | H | Y | R | I | T | T | I | E | C | Q |
W | N | N | G | R | K | Z | X | H | O | E | D | E | U | M |
Z | O | D | B | G | Z | S | F | V | R | N | N | C | N | Q |
C | D | O | N | T | P | A | N | I | C | E | G | X | V | T |
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