Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | V | V | B | B | W | V | O | S | O | N | Z | I | M | H |
| D | O | N | T | A | S | S | U | M | E | T | E | S | Y | R |
| T | B | N | P | S | M | M | F | Z | U | V | E | X | V | M |
| A | I | P | T | L | C | I | N | A | P | T | N | O | D | N |
| K | S | F | F | R | H | L | F | D | S | H | V | V | K | N |
| E | X | K | D | J | O | E | D | S | S | I | S | F | Y | D |
| O | Y | Z | Q | S | O | L | U | T | I | O | N | W | R | J |
| W | C | E | Y | U | I | B | E | P | A | T | I | E | N | T |
| N | Q | U | C | S | E | M | C | M | F | G | M | D | A | N |
| E | Y | Z | T | O | P | S | D | H | O | J | P | Q | N | R |
| R | R | E | A | A | N | P | T | B | V | T | W | P | H | G |
| S | N | Q | T | C | U | T | V | I | H | Y | I | R | R | U |
| H | A | H | X | E | Z | W | A | N | O | C | Q | O | O | S |
| I | Y | Y | R | L | G | F | F | C | P | N | L | V | N | F |
| P | A | W | G | K | V | J | R | J | T | A | L | G | D | W |
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