Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | R | N | K | L | S | A | F | B | N | X | C | Q | C |
| W | N | J | N | W | E | M | U | S | S | A | T | N | O | D |
| V | M | E | M | E | Q | O | O | M | B | R | W | N | T | O |
| N | J | O | I | X | T | L | N | I | M | P | T | A | N | N |
| C | U | S | A | T | U | S | L | L | L | R | K | S | M | T |
| G | I | K | N | T | A | F | I | E | O | E | F | K | B | P |
| W | V | H | I | X | X | P | J | L | O | Y | U | Q | E | A |
| M | R | O | Q | B | U | Z | E | W | W | E | W | U | Z | N |
| T | N | Y | U | E | C | M | N | B | M | C | J | E | Y | I |
| X | X | Q | E | X | O | E | Y | P | O | O | Z | S | X | C |
| S | V | E | I | T | R | K | A | J | D | N | H | T | M | T |
| J | P | B | I | S | O | T | Z | B | U | T | A | I | B | W |
| N | E | O | H | E | H | D | G | T | I | A | H | O | I | A |
| V | N | I | S | Y | Y | C | V | N | M | C | S | N | V | J |
| N | P | N | L | N | K | Y | I | O | D | T | F | D | R | D |
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