Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | S | F | K | C | I | N | A | P | T | N | O | D | C |
| A | N | L | O | D | P | K | Y | N | T | H | U | H | O | U |
| K | S | E | Q | Y | Y | I | H | E | M | K | Z | N | N | E |
| E | A | K | I | C | I | Z | T | T | E | A | T | V | T | O |
| O | Y | W | Q | T | A | O | A | S | L | R | X | C | A | H |
| W | A | E | X | U | A | K | P | I | O | C | T | V | S | V |
| N | S | C | C | C | E | P | M | L | P | M | P | O | S | S |
| E | Z | J | Z | O | D | S | E | B | H | G | L | O | U | D |
| R | O | Z | E | V | N | M | T | B | I | U | V | E | M | T |
| S | C | S | T | N | O | T | L | I | T | S | G | S | E | Y |
| H | M | R | U | T | W | C | A | I | O | O | W | F | D | J |
| I | H | I | I | H | X | L | O | C | V | N | E | G | Z | S |
| P | N | O | L | C | Q | N | E | M | T | Q | X | B | I | S |
| F | N | O | X | E | R | R | U | P | C | K | T | D | F | G |
| M | V | H | F | F | X | G | S | J | L | S | E | R | I | B |
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