Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | Z | Q | S | O | X | R | U | I | S | M | O | V | Y |
| D | O | N | T | A | S | S | U | M | E | N | N | C | P | H |
| O | F | N | K | M | Q | R | N | Y | Y | E | H | K | T | Q |
| N | C | I | T | P | L | S | E | J | T | X | R | A | S | L |
| T | K | G | K | R | H | C | M | S | E | I | K | S | N | H |
| P | Z | N | K | M | O | D | I | N | A | E | P | K | U | T |
| A | J | E | B | N | B | L | F | B | O | O | P | Q | C | C |
| N | Y | H | T | A | P | M | E | W | D | I | A | U | Q | J |
| I | R | A | R | C | U | P | N | M | H | U | M | E | G | S |
| C | C | B | A | L | A | E | I | C | O | M | H | S | O | V |
| T | D | G | W | T | R | C | U | G | X | T | K | T | X | T |
| P | K | Y | I | S | M | I | L | E | A | R | I | I | D | V |
| Q | I | E | H | P | L | X | R | E | U | M | K | O | T | B |
| U | N | I | D | F | N | K | M | S | M | R | G | N | N | Z |
| T | P | X | N | U | F | N | N | O | I | T | U | L | O | S |
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