Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | L | H | L | F | Y | J | N | L | O | F | F | T | H |
| W | N | R | O | I | O | M | F | S | Y | W | I | C | N | L |
| V | P | E | L | C | H | W | A | D | Q | V | A | O | O | J |
| C | N | L | I | S | V | K | X | J | Z | T | I | N | Q | F |
| N | P | E | C | T | G | W | W | T | N | T | J | A | X | I |
| C | K | R | T | G | A | V | T | O | O | N | I | E | P | O |
| I | Q | W | E | S | O | P | C | M | E | F | K | Q | S | T |
| N | X | X | Q | N | I | E | E | M | P | A | T | H | Y | P |
| A | L | N | X | E | Y | L | B | B | V | M | I | T | Z | C |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| T | P | V | X | R | M | D | I | Y | S | P | M | N | O | Y |
| N | O | I | T | S | E | U | Q | K | S | A | V | I | I | V |
| O | W | N | T | R | K | E | A | G | H | U | F | N | L | G |
| D | O | N | T | A | S | S | U | M | E | H | T | F | G | E |
| C | J | T | P | S | O | L | U | T | I | O | N | H | J | B |
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