Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | V | B | P | U | Q | N | O | I | T | U | L | O | S | T |
| N | N | B | L | M | W | G | U | F | D | Z | R | T | N | C |
| L | N | O | I | T | S | E | U | Q | K | S | A | E | O | X |
| R | I | D | I | I | D | U | Z | W | F | K | I | O | N | A |
| W | O | V | Z | T | K | S | K | Q | E | T | G | E | G | A |
| F | N | G | G | V | O | A | U | O | A | L | T | T | E | D |
| E | L | F | E | H | J | M | W | P | X | S | H | Y | M | P |
| K | G | O | L | W | C | N | E | X | I | M | E | U | U | U |
| W | L | P | I | R | E | B | M | L | Z | C | F | S | S | H |
| A | M | I | M | R | A | F | P | I | O | X | P | P | S | B |
| P | G | Y | S | H | Z | V | A | N | W | R | W | U | A | K |
| B | R | H | Z | J | X | Q | T | C | Q | C | T | U | T | G |
| Y | I | F | L | J | U | A | H | C | N | N | B | N | N | W |
| P | Q | H | E | N | C | Q | Y | Q | E | I | G | O | O | C |
| O | P | Q | U | T | C | I | N | A | P | T | N | O | D | C |
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