Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | P | X | J | C | M | V | L | V | Y | T | A | E | C | U |
| A | N | I | P | Y | N | M | L | K | K | C | S | N | C | Y |
| I | D | O | H | S | H | H | U | S | T | A | L | O | T | S |
| O | U | N | I | S | L | T | F | A | Z | T | A | I | C | V |
| Z | K | W | P | T | R | V | A | P | L | N | M | T | K | J |
| G | E | A | V | G | O | E | D | P | E | O | D | S | K | C |
| K | N | N | J | Y | F | M | N | B | M | C | X | E | O | I |
| K | M | O | R | A | Z | Q | E | W | U | E | N | U | E | N |
| D | C | V | I | L | C | P | B | L | O | Y | X | Q | R | A |
| F | D | C | N | T | A | Y | I | E | O | E | O | K | W | P |
| A | M | Y | B | T | U | S | J | L | E | R | K | S | F | T |
| Q | V | X | I | T | T | L | X | I | Q | X | T | A | M | N |
| B | Y | E | S | E | E | F | O | M | G | O | A | N | T | O |
| D | N | E | N | N | E | M | U | S | S | A | T | N | O | D |
| T | N | G | N | K | C | L | G | Q | P | S | U | F | A | C |
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