Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | L | B | R | R | Q | F | I | T | E | V | A | C | Z | A |
| D | N | P | Q | G | B | V | G | L | E | U | V | O | K | I |
| S | X | O | I | T | W | V | I | G | G | C | P | K | N | K |
| D | E | U | I | H | E | M | U | S | S | A | T | N | O | D |
| C | Y | P | D | T | S | O | L | U | T | I | O | N | I | O |
| O | E | I | K | L | O | R | M | E | Y | T | H | O | T | N |
| X | C | L | E | K | S | M | E | B | B | H | H | A | S | T |
| Y | O | C | R | J | D | A | E | N | B | C | Z | M | E | P |
| R | N | Y | K | S | A | P | M | L | W | P | C | B | U | A |
| T | T | K | X | J | A | E | P | I | O | O | U | G | Q | N |
| Z | A | P | W | T | H | V | A | S | E | R | E | G | K | I |
| H | C | T | I | D | S | T | T | T | S | C | T | K | S | C |
| E | T | E | K | K | F | P | H | E | Q | Q | Q | N | A | O |
| O | N | E | E | T | W | A | Y | N | P | Q | Y | Z | O | T |
| T | F | Z | P | Q | N | M | G | V | A | H | B | O | J | C |
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