Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | L | Q | T | C | I | N | A | P | T | N | O | D | C |
| L | N | X | N | A | C | A | Y | Y | T | E | A | A | O | N |
| V | B | E | C | G | N | A | H | D | A | M | G | N | N | K |
| I | F | N | I | G | P | R | T | L | K | V | T | V | T | X |
| M | A | B | O | T | O | E | A | N | E | R | Y | K | A | B |
| R | Q | S | M | I | A | N | P | Q | O | H | L | B | S | L |
| H | I | T | K | Y | T | P | M | L | W | C | A | L | S | D |
| P | M | J | L | Q | Y | U | E | L | N | U | E | Q | U | O |
| G | O | C | Y | Y | U | M | L | B | E | I | N | Y | M | A |
| C | P | Z | B | Q | O | E | I | O | R | G | Q | K | E | Y |
| O | E | V | D | T | Q | Y | S | M | S | Y | G | E | J | E |
| P | F | M | I | X | Z | X | T | T | H | M | R | O | U | D |
| P | S | O | S | S | E | R | E | S | I | V | I | J | U | B |
| F | N | I | O | Z | K | Y | N | V | P | O | T | L | T | J |
| L | P | L | T | W | F | L | D | M | C | J | N | P | E | H |
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