Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | W | C | V | F | W | M | C | H | J | R | K | X | F | C |
| T | V | T | I | G | E | M | U | S | S | A | T | N | O | D |
| X | Y | C | M | I | M | Z | P | K | W | C | S | N | A | O |
| I | N | A | D | E | P | S | I | S | O | H | T | R | A | N |
| U | E | T | D | Z | A | T | H | X | I | R | Q | S | S | T |
| Z | T | N | Z | S | T | Q | S | T | O | K | U | O | K | P |
| I | S | O | C | E | H | B | R | L | I | U | L | Q | Q | A |
| B | I | C | T | N | Y | X | E | X | C | U | T | W | U | N |
| Y | L | E | Z | P | Y | M | N | P | T | T | X | N | E | I |
| G | P | Y | V | H | O | W | W | I | A | Q | H | S | S | C |
| C | C | E | I | T | A | D | O | M | K | T | L | M | T | W |
| O | M | R | I | A | C | N | E | Q | J | W | I | J | I | E |
| L | Q | O | N | R | Z | K | K | F | O | L | C | E | O | U |
| U | N | Y | X | Z | Y | W | A | I | E | J | N | B | N | E |
| E | L | D | N | G | D | V | T | R | J | F | B | L | O | T |
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