Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | N | C | Y | I | L | B | Z | J | J | F | P | F | Y | C |
| A | N | Q | G | F | E | M | U | S | S | A | T | N | O | D |
| C | D | T | Q | M | Q | M | C | A | M | B | I | N | T | O |
| T | I | W | R | I | J | P | H | N | F | I | T | Q | A | N |
| R | U | D | G | X | R | U | U | M | H | R | L | S | K | T |
| M | X | D | S | O | L | U | T | I | O | N | K | E | E | P |
| E | B | K | N | E | T | S | I | L | K | Q | O | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | M | E | V | W | N |
| G | H | U | S | L | G | M | I | E | I | C | M | W | N | I |
| O | V | W | D | P | O | P | S | J | O | T | P | A | E | C |
| N | H | T | G | T | G | T | S | N | S | I | A | V | R | C |
| R | E | N | I | F | I | R | T | Y | Q | G | T | P | S | K |
| S | N | O | P | O | U | A | Y | R | D | F | H | G | H | Y |
| C | N | E | N | W | C | S | S | Q | E | M | Y | H | I | R |
| P | Y | G | A | T | W | B | U | X | K | I | K | O | P | L |
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