Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
W | T | G | P | K | S | F | P | J | B | W | R | M | M | P |
B | N | A | Y | B | K | Q | E | E | T | F | H | H | N | K |
E | N | S | K | Z | N | M | C | Y | M | G | H | O | E | H |
P | B | K | E | E | H | S | M | M | L | H | I | O | T | R |
A | B | Q | D | M | O | V | F | P | K | T | V | E | S | I |
T | E | U | B | P | G | W | F | V | O | W | Y | C | I | N |
I | M | E | A | A | R | U | N | M | A | E | L | W | L | O |
E | U | S | J | T | N | D | E | E | C | D | T | X | F | I |
N | S | T | N | H | P | L | O | O | R | T | B | V | C | T |
T | S | I | R | Y | O | B | N | N | T | S | D | Y | P | U |
C | A | O | S | R | H | T | M | M | M | G | H | E | M | L |
O | T | N | T | V | A | H | Z | I | B | B | X | I | F | O |
N | N | N | M | C | B | B | L | P | P | U | X | A | P | S |
S | O | Z | T | L | P | E | W | E | M | A | W | F | U | N |
C | D | O | N | T | P | A | N | I | C | Z | W | X | J | F |
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