Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | H | U | T | L | G | E | T | P | X | B | Z | U | N | B |
| X | Y | B | O | H | Y | W | N | H | S | L | E | R | N | I |
| C | D | H | B | V | D | Y | E | G | J | B | W | O | N | H |
| W | N | F | T | V | X | L | I | N | G | S | I | J | N | M |
| N | K | E | S | A | I | M | T | X | N | T | V | O | S | T |
| Z | E | E | T | O | P | A | A | T | O | X | I | O | C | S |
| U | M | H | I | S | C | M | P | M | Q | T | L | A | H | B |
| G | U | C | O | Q | I | Y | E | L | S | U | T | Z | P | E |
| J | S | L | U | Z | B | L | B | E | T | N | P | G | D | W |
| I | S | O | I | R | O | W | U | I | O | I | E | G | O | X |
| Z | A | F | B | R | V | Q | O | C | E | O | L | W | I | Z |
| V | T | T | T | F | K | N | E | B | C | K | I | Z | I | P |
| F | N | N | F | S | F | Y | K | H | W | S | M | S | A | Z |
| M | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| C | D | O | N | T | P | A | N | I | C | N | H | C | V | A |
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