Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | T | C | I | N | A | P | T | N | O | D | M | O | E | F |
| X | N | E | E | B | E | P | A | T | I | E | N | T | K | W |
| I | F | O | T | S | P | X | D | S | W | D | O | T | A | L |
| H | G | F | I | F | S | O | L | U | T | I | O | N | M | S |
| A | K | M | X | T | X | D | F | Q | I | O | Z | D | W | I |
| O | T | M | P | N | O | I | T | S | E | U | Q | K | S | A |
| Z | M | C | J | G | U | M | I | Y | G | X | B | H | L | B |
| B | X | P | I | H | S | R | E | N | W | O | E | K | A | T |
| D | O | O | Y | M | I | C | Y | L | I | S | T | E | N | T |
| S | G | N | I | V | O | W | E | Z | O | O | J | K | W | F |
| V | F | L | V | N | M | A | K | K | D | R | H | U | G | E |
| E | E | N | T | V | P | W | J | L | T | F | T | U | X | J |
| B | K | A | I | F | C | M | S | F | B | D | H | N | Z | X |
| Q | C | I | R | G | E | M | U | S | S | A | T | N | O | D |
| T | K | E | M | P | A | T | H | Y | R | X | M | H | Z | C |
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