Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | J | S | R | T |
| P | O | U | V | V | P | S | S | E | C | M | C | T | N | B |
| N | N | N | W | P | N | C | Y | A | N | R | A | E | M | G |
| C | T | V | T | R | N | N | T | Q | O | K | I | D | R | K |
| P | A | S | U | R | B | N | C | C | E | T | H | H | I | G |
| M | S | P | D | N | O | G | Q | O | A | J | P | B | M | G |
| R | S | O | T | C | K | L | W | P | O | U | I | J | A | E |
| Q | U | C | E | N | I | N | E | X | W | B | O | T | S | N |
| Y | M | Y | P | S | E | B | M | M | U | C | L | E | O | S |
| D | E | C | T | R | T | M | P | X | O | L | U | I | Z | D |
| E | U | E | S | Q | B | E | A | A | T | T | T | B | A | A |
| U | N | H | N | R | L | U | T | Y | Z | U | I | E | Y | Q |
| S | I | D | Y | I | U | X | H | P | L | F | C | O | C | M |
| P | B | G | M | A | T | M | Y | O | T | G | Z | B | N | T |
| L | A | S | K | Q | U | E | S | T | I | O | N | T | Q | K |
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