Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | R | D | M | Z | I | X | S | N | Y | L | U | O | N | T |
| X | N | C | J | S | H | X | O | O | Z | O | A | O | N | T |
| J | S | O | L | Q | J | R | T | U | N | K | I | E | C | R |
| V | N | T | I | S | S | M | D | W | N | T | I | A | N | X |
| D | R | S | Y | T | G | D | B | N | S | T | T | E | S | S |
| Z | I | Y | E | E | O | N | O | E | A | N | T | E | D | X |
| Y | E | J | U | U | K | M | U | P | O | S | E | M | I | F |
| U | B | M | F | B | K | Q | E | C | I | U | L | P | R | I |
| H | M | Q | P | U | K | B | E | L | F | N | I | A | U | J |
| T | L | K | M | S | P | Y | I | H | O | K | M | T | J | O |
| U | V | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Z | G | Z | Q | Z | W | A | K | T | Z | F | T | Y | U | N |
| S | K | O | I | N | O | I | T | U | L | O | S | N | F | B |
| K | W | C | A | I | E | M | U | S | S | A | T | N | O | D |
| P | D | O | N | T | P | A | N | I | C | E | E | H | B | C |
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