Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | E | I | A | S | K | Q | U | E | S | T | I | O | N | S |
| T | G | X | S | O | L | U | T | I | O | N | I | N | N | L |
| C | C | Z | U | M | M | G | H | F | L | L | V | O | J | I |
| A | E | C | I | N | A | P | T | N | O | D | I | K | K | E |
| T | Q | L | Q | F | N | C | Q | T | F | T | N | M | O | G |
| N | E | T | I | A | Y | R | H | S | O | F | O | A | H | S |
| O | M | K | F | M | Z | S | B | M | Q | Y | T | I | F | I |
| C | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| E | S | O | A | S | D | L | P | M | V | X | X | E | E | Q |
| Y | S | K | U | E | O | I | A | R | P | M | P | A | I | W |
| E | A | Q | Q | R | B | S | T | M | Y | A | C | C | V | J |
| W | T | B | T | W | U | T | I | N | A | A | T | Z | G | S |
| Q | N | N | J | T | Z | E | E | G | L | B | G | H | P | T |
| J | O | T | D | M | U | N | N | R | Z | V | Q | S | Y | Q |
| C | D | S | E | X | M | C | T | E | V | X | V | O | D | Y |
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