Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | X | S | D | D | H | E | E | R | N | Y | T | I | T |
| D | O | N | T | A | S | S | U | M | E | K | N | O | N | G |
| O | T | N | F | N | I | M | O | Z | F | E | I | E | Q | G |
| N | D | A | T | D | M | I | H | L | T | P | I | V | S | H |
| T | O | S | K | R | G | L | A | S | U | T | R | S | U | O |
| P | X | K | J | E | O | E | I | H | A | T | O | D | H | Y |
| A | E | Q | U | Y | O | L | C | P | Q | B | I | C | Y | E |
| N | A | U | C | E | V | W | E | Z | C | D | N | O | S | H |
| I | L | E | J | C | M | B | N | M | L | M | L | Z | N | I |
| C | S | S | S | O | H | P | C | E | O | A | X | E | O | X |
| M | H | T | F | N | K | N | A | G | R | T | Y | D | D | D |
| N | Z | I | D | T | F | H | A | T | F | S | I | U | V | M |
| M | P | O | I | A | O | A | V | F | H | G | H | O | E | Y |
| D | N | N | J | C | E | Z | P | P | S | Y | U | I | N | U |
| T | B | T | J | T | F | Y | L | T | O | I | F | N | P | Q |
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