Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | H | F | D | J | C | I | N | A | P | T | N | O | D | C |
| K | P | M | T | U | P | B | W | P | I | Y | S | P | O | H |
| N | N | S | C | O | C | P | K | U | Y | M | I | N | N | L |
| B | O | J | A | P | I | P | S | H | U | H | T | S | T | O |
| P | I | U | T | A | F | B | T | O | S | R | B | L | A | Z |
| H | T | P | N | U | G | A | E | R | O | S | Y | P | S | Q |
| Z | S | G | O | Z | P | B | E | L | E | L | I | M | S | T |
| P | E | C | C | M | B | N | E | M | I | A | V | O | U | G |
| F | U | A | E | B | W | M | V | P | F | S | L | H | M | P |
| S | Q | I | Y | O | O | H | X | E | A | U | T | K | E | R |
| A | K | M | E | T | O | Z | Q | D | T | T | J | E | T | X |
| M | S | K | I | O | X | J | N | I | O | U | I | Q | N | X |
| H | A | O | J | W | X | K | O | E | F | A | O | E | E | L |
| T | N | Q | Z | A | N | N | T | X | C | Y | A | D | N | C |
| F | V | P | H | J | B | M | P | J | X | L | R | J | O | T |
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