Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
N | W | T | A | K | E | O | W | N | E | R | S | H | I | P |
V | G | A | S | U | M | Y | I | R | V | P | C | C | N | U |
C | T | B | K | B | S | R | E | M | T | E | P | O | T | A |
I | L | R | Q | V | G | N | D | C | L | B | I | M | D | D |
N | R | O | U | G | G | E | Q | I | O | T | W | W | G | Z |
A | E | L | E | Q | W | T | M | S | O | N | N | V | C | O |
P | M | W | S | I | D | S | B | M | S | P | T | W | O | U |
T | U | L | T | O | X | I | E | C | U | E | L | A | C | P |
N | S | F | I | O | L | L | P | M | J | A | P | D | C | E |
O | S | N | O | R | O | U | A | R | P | J | E | A | Y | T |
D | A | K | N | R | Z | Y | T | U | N | A | R | R | R | W |
Q | T | X | T | S | D | Q | I | I | R | A | T | Z | N | J |
A | N | N | A | G | R | E | E | M | O | G | N | H | O | F |
V | O | H | R | S | D | S | N | W | S | N | K | G | Y | K |
C | D | H | U | G | S | O | T | C | L | T | V | R | M | B |
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