Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | L | R | T | C | I | N | A | P | T | N | O | D | C |
| R | N | H | F | P | C | P | Y | W | B | T | D | J | O | F |
| O | T | E | N | F | X | A | H | C | O | C | I | N | N | P |
| I | U | A | I | F | J | E | T | W | U | U | T | C | T | M |
| S | N | S | K | T | P | T | A | N | M | R | R | E | A | V |
| O | Z | K | U | E | A | S | P | O | O | I | C | S | S | O |
| L | Q | Q | R | M | O | P | M | L | J | C | U | J | S | T |
| U | U | U | F | P | C | W | E | R | I | G | E | P | U | W |
| T | X | E | F | U | S | M | N | B | O | S | Q | Y | M | T |
| I | U | S | I | S | O | Y | Q | E | K | W | T | G | E | G |
| O | T | T | R | T | C | W | T | B | R | E | V | E | B | Z |
| N | T | I | I | F | U | E | L | I | M | S | R | V | N | H |
| T | H | O | T | A | K | Z | J | Q | R | T | H | W | L | H |
| H | N | N | O | C | D | F | Z | X | X | H | J | I | S | L |
| Q | A | X | L | W | J | U | E | Y | K | H | O | B | P | L |
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