Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | U | H | T | L | U | S | J | K | P | S | J | P | D | C |
| S | N | L | C | V | U | L | K | Y | Y | L | I | R | O | V |
| O | O | J | A | E | S | X | M | H | J | H | Z | N | N | C |
| L | I | Q | T | O | Z | Z | T | A | S | O | T | X | T | C |
| U | T | J | N | L | F | A | G | R | D | R | C | P | A | G |
| T | S | M | O | C | P | H | E | E | O | W | C | Z | S | B |
| I | E | V | C | M | H | N | B | L | N | P | A | E | S | F |
| O | U | Q | E | T | W | R | E | I | T | Y | X | D | U | R |
| N | Q | M | Y | O | X | M | P | S | P | X | E | D | M | J |
| P | K | U | E | Q | O | R | A | T | A | N | X | Z | E | F |
| T | S | K | L | T | M | W | T | E | N | K | D | C | W | D |
| T | A | M | I | E | Q | A | I | N | I | V | P | Y | S | F |
| T | E | O | I | G | I | S | E | U | C | L | S | D | E | H |
| K | N | M | H | L | E | E | N | U | D | I | L | X | H | P |
| L | C | R | Z | G | E | U | T | U | H | B | L | V | J | C |
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