Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | F | D | A | K | J | K | T | E | U | T | Q | C | E |
| K | N | P | Y | N | S | R | R | L | Y | J | A | S | N | U |
| X | D | E | I | G | P | Q | I | F | J | C | B | O | B | D |
| N | N | M | I | H | N | M | R | N | M | N | I | A | B | A |
| C | O | E | R | T | S | B | H | E | E | T | Y | K | P | K |
| I | E | I | T | C | A | R | L | S | O | J | H | L | B | C |
| N | M | U | T | S | C | P | E | M | S | M | T | V | C | T |
| A | U | N | I | U | I | J | E | N | P | I | A | S | Y | Q |
| P | S | M | N | E | L | L | L | B | W | M | P | U | H | D |
| T | S | O | T | E | O | O | Q | G | J | O | M | U | P | Z |
| N | A | Q | D | R | E | L | S | X | M | G | E | H | O | I |
| O | T | Z | T | Z | W | P | F | W | B | V | W | K | C | C |
| D | N | N | N | O | I | T | S | E | U | Q | K | S | A | J |
| F | O | Y | P | M | S | D | A | I | D | U | S | W | J | T |
| C | D | U | U | E | Y | E | C | O | N | T | A | C | T | X |
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