Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | H | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Q | N | C | T | S | J | Y | Y | Z | G | Y | Q | C | R | Y |
| F | F | O | M | D | K | T | E | M | P | A | T | H | Y | U |
| C | M | I | I | L | M | Q | M | C | Z | P | A | K | J | Q |
| Q | L | J | V | T | E | W | U | Q | O | G | W | X | L | A |
| E | A | B | D | R | O | C | Y | E | E | N | D | L | E | L |
| B | N | T | V | Z | O | M | I | B | S | X | T | E | K | V |
| G | C | O | R | E | O | U | E | N | N | T | D | A | T | Q |
| W | W | Q | I | E | L | P | X | L | A | R | I | Y | C | Q |
| Q | S | P | M | T | A | H | I | R | O | P | W | O | Y | T |
| R | M | H | T | T | U | S | G | J | E | R | T | F | N | R |
| B | T | U | I | E | T | L | H | N | C | F | T | N | X | I |
| R | P | E | J | E | D | N | O | Q | T | Y | M | N | O | V |
| Z | N | Y | N | C | E | M | U | S | S | A | T | N | O | D |
| T | E | F | P | Z | Z | U | V | U | Y | G | W | B | Q | C |
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