Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | D | B | C | I | N | A | P | T | N | O | D | D | M | C |
| A | G | P | A | U | E | M | U | S | S | A | T | N | O | D |
| P | X | C | R | U | M | Q | J | X | R | J | P | N | W | N |
| G | K | J | D | B | T | H | M | F | M | H | T | B | B | Z |
| S | C | T | A | K | E | O | W | N | E | R | S | H | I | P |
| O | E | V | R | S | I | Y | C | F | O | U | M | N | E | J |
| L | M | R | T | J | K | B | E | L | G | H | I | P | Y | V |
| U | P | G | V | E | T | Q | E | C | I | I | L | B | N | W |
| T | A | F | S | Q | B | M | U | P | O | S | E | J | J | E |
| I | T | H | I | D | O | R | U | E | A | N | T | N | C | M |
| O | H | C | D | T | F | X | R | A | S | T | T | E | V | L |
| N | Y | I | I | Y | N | A | P | T | V | T | I | A | N | I |
| F | S | O | O | D | A | D | H | C | B | M | I | E | C | P |
| D | N | Q | S | G | T | W | K | M | S | D | V | O | N | T |
| U | D | E | H | K | L | K | V | M | D | S | C | N | N | T |
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