Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | T | C | A | T | N | O | C | E | Y | E | A | U | D | C |
| X | M | J | N | J | S | O | J | K | P | P | Y | N | O | T |
| V | D | N | P | E | S | O | L | U | T | I | O | N | N | V |
| W | F | Z | O | N | T | J | A | B | N | S | T | A | T | W |
| C | N | X | L | I | U | S | Q | L | C | R | U | I | A | C |
| A | C | T | X | K | T | G | I | U | O | P | Z | D | S | I |
| R | Y | Q | V | M | G | S | B | L | W | F | D | T | S | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | A |
| P | U | R | B | D | U | M | P | U | D | M | H | R | M | P |
| N | E | X | B | W | O | J | A | R | Q | Z | I | H | E | T |
| K | S | Q | C | T | R | B | T | K | D | K | L | L | Q | N |
| P | L | W | I | J | U | W | I | R | T | Y | S | P | E | O |
| Q | Q | O | F | A | Z | R | E | S | S | V | U | A | G | D |
| R | N | X | X | Y | P | Y | N | X | N | V | R | E | L | U |
| Z | J | H | S | M | Y | H | T | A | P | M | E | Z | G | U |
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