Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | E | H | O | T | C | I | N | A | P | T | N | O | D | C |
| L | Z | T | N | V | C | Z | P | D | N | L | V | W | O | W |
| I | C | N | A | E | L | A | E | F | U | V | A | N | N | K |
| N | L | L | Z | K | T | Z | T | I | U | D | T | K | T | D |
| O | S | S | F | W | E | S | K | N | S | R | W | W | A | R |
| I | H | D | I | Z | Y | O | I | F | O | V | B | O | S | T |
| T | A | Q | S | M | K | B | W | L | W | C | O | J | S | A |
| S | S | J | C | P | P | O | E | N | V | T | E | T | U | K |
| E | O | J | F | E | D | M | M | P | E | L | M | Y | M | T |
| U | N | L | L | A | O | V | P | L | A | R | L | E | E | A |
| Q | U | I | U | T | P | O | A | D | L | T | S | H | I | S |
| K | M | G | I | T | A | Y | T | W | Y | E | I | H | Q | M |
| S | E | O | U | P | I | I | H | F | X | K | D | E | I | D |
| A | N | U | U | G | H | O | Y | U | D | D | Y | Y | N | P |
| A | Y | O | D | Y | W | R | N | N | Z | X | G | V | C | T |
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