Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | H | F | K | Q | O | Q | D | M | Y | P | A | U |
| Z | Y | S | O | L | U | T | I | O | N | Z | A | W | N | J |
| L | X | K | B | I | E | X | P | R | L | F | H | O | Z | E |
| Q | R | Q | D | S | F | S | I | X | K | W | I | Y | G | Y |
| L | C | U | T | T | D | S | H | Y | H | T | A | P | M | E |
| H | E | E | E | E | Z | V | S | Y | O | C | C | K | W | C |
| J | M | S | D | N | L | B | R | M | C | T | U | Y | T | O |
| Z | U | T | O | R | D | C | E | I | I | S | V | T | M | N |
| E | S | I | G | X | X | L | N | P | S | L | H | M | W | T |
| B | S | O | K | F | O | A | W | C | A | J | E | U | L | A |
| M | A | N | I | R | P | S | O | U | T | T | Z | G | E | C |
| M | T | Z | T | T | H | F | E | P | O | P | I | P | S | T |
| X | N | N | N | S | R | N | K | Q | G | W | J | E | M | R |
| S | O | O | C | M | V | J | A | Q | M | Z | C | J | N | X |
| C | D | N | K | D | V | X | T | L | M | Z | Q | P | H | T |
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