Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | A | F | Q | U | E | S | T | Z | H | J | Z | M | D | C |
| H | Y | W | Y | L | L | Z | N | N | D | P | F | Y | O | D |
| T | G | H | I | L | U | Z | E | E | L | L | P | N | N | O |
| A | M | M | T | V | B | A | I | T | B | W | T | U | T | N |
| K | S | B | H | A | Y | B | T | S | S | R | I | M | A | T |
| E | V | K | C | U | P | U | A | I | O | Z | F | D | S | P |
| O | Y | I | Q | D | P | M | P | L | G | W | N | O | S | A |
| W | H | E | V | U | G | R | E | H | D | J | L | C | U | N |
| N | S | N | C | N | E | M | B | R | X | U | J | B | M | I |
| E | H | Q | X | O | O | S | Z | H | T | V | P | D | E | C |
| R | B | X | U | T | N | I | T | I | A | U | T | A | I | W |
| S | T | W | I | O | Z | T | O | I | V | F | B | Q | I | A |
| H | C | O | M | D | G | N | A | S | O | K | K | X | T | T |
| I | N | C | U | A | D | G | Z | C | Q | N | P | T | B | S |
| P | W | I | Z | R | N | L | D | R | T | F | X | F | U | C |
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