Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | I | L | U | U | K | M | T | G | C | S | S | Z | H | B |
| X | N | V | V | S | U | D | N | A | J | Y | L | L | Y | L |
| B | I | O | T | F | B | L | E | X | I | X | I | H | D | K |
| S | N | M | I | Y | B | C | I | P | E | S | T | X | N | S |
| T | C | O | T | T | E | N | T | Z | U | A | E | E | P | O |
| C | C | B | I | P | O | Z | A | G | P | K | T | Y | E | L |
| H | Z | A | Q | T | P | M | P | M | B | S | H | J | M | U |
| E | K | E | T | H | S | Z | E | E | I | S | R | I | U | T |
| P | H | S | W | N | M | E | B | L | I | A | P | L | S | I |
| K | A | R | E | Z | O | A | U | D | O | R | O | R | S | O |
| V | C | S | L | E | R | C | F | Q | J | R | O | Y | A | N |
| P | L | P | I | Q | H | D | E | F | K | F | T | X | T | O |
| Z | C | E | M | R | Z | O | G | Y | F | S | T | N | N | O |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | B |
| Q | U | X | U | X | C | I | N | A | P | T | N | O | D | C |
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