Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | R | R | I | E | F | Y | R | B | P | C | S | B | T | U |
| P | W | F | L | V | H | F | J | V | T | B | N | Z | N | V |
| I | K | I | Y | T | T | U | M | C | I | N | N | O | L | B |
| H | M | W | A | V | R | M | A | O | O | U | I | W | Y | N |
| S | O | P | B | M | F | T | L | I | C | T | U | V | V | D |
| R | M | X | V | X | N | T | T | Y | O | I | S | A | P | O |
| E | C | L | A | O | C | S | S | M | J | K | D | J | F | N |
| N | G | U | C | V | E | B | E | P | A | T | I | E | N | T |
| W | M | E | K | U | I | L | I | S | T | E | N | R | C | P |
| O | Y | C | Q | D | O | N | T | A | S | S | U | M | E | A |
| E | L | K | F | R | E | N | Q | N | W | A | R | S | N | N |
| K | S | W | T | U | V | Z | X | Y | R | Z | A | D | E | I |
| A | I | N | B | J | L | U | U | B | P | A | O | I | M | C |
| T | O | K | N | O | I | T | U | L | O | S | E | O | M | Z |
| C | P | K | E | B | K | O | S | O | Z | D | O | F | C | B |
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