Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | K | K |
| F | Q | U | M | U | M | B | Z | Y | Q | S | X | V | N | Y |
| H | I | X | I | K | E | Y | E | S | K | R | G | O | L | M |
| C | A | O | L | R | B | C | O | Q | A | E | I | G | T | J |
| J | P | H | E | Z | O | L | U | E | X | T | R | P | B | B |
| R | Y | D | N | N | U | E | N | P | O | J | U | N | D | W |
| N | N | V | T | T | S | J | U | M | V | K | A | B | H | V |
| U | J | A | I | T | I | B | E | P | A | T | I | E | N | T |
| X | C | O | I | D | E | L | B | M | E | F | P | Q | W | H |
| T | N | O | J | L | O | C | I | Q | P | K | C | Q | H | O |
| M | N | J | W | R | Y | X | H | S | K | A | X | G | T | E |
| Z | E | E | T | S | J | E | I | G | T | F | T | L | B | I |
| A | E | N | M | B | N | U | C | Q | Z | E | P | H | U | F |
| D | O | N | T | A | S | S | U | M | E | T | N | M | Y | G |
| C | Z | D | O | N | T | P | A | N | I | C | K | Q | U | W |
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