Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Z | R | F | D | E |
| S | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | N | N | K | A | Z | M | B | U | Y | V | Y | O | S | C |
| L | T | D | T | M | P | E | I | B | W | E | E | M | K | Q |
| U | A | M | V | R | Y | Q | N | L | V | N | C | A | Q | P |
| T | S | S | K | V | O | R | I | J | E | H | O | L | U | B |
| I | S | B | W | J | E | L | B | Y | Q | D | N | Y | E | S |
| O | U | X | Q | C | I | R | E | Z | U | P | T | Z | S | U |
| N | M | W | W | S | W | M | P | M | U | D | A | C | T | U |
| X | E | W | T | O | P | E | A | V | O | Z | C | Q | I | R |
| X | H | E | N | A | G | I | T | L | S | T | T | W | O | D |
| E | N | Q | T | X | I | M | I | A | M | Y | I | N | N | H |
| H | P | H | P | Y | A | O | E | V | V | V | S | O | G | K |
| Q | Y | G | N | S | E | N | N | H | C | M | I | X | N | R |
| U | S | V | A | Q | F | G | T | Q | S | O | I | I | J | C |
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