Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | P | O | L | C | R | S | W | R | G | U | C | U | D | C |
| N | O | I | T | S | E | U | Q | K | S | A | X | O | O | H |
| C | V | Y | H | C | S | H | C | O | V | B | N | N | N | H |
| Q | T | M | T | S | M | I | L | E | J | T | T | K | T | T |
| Z | C | V | X | V | R | U | W | Z | P | R | Y | E | A | W |
| M | A | P | W | X | T | E | X | A | O | R | L | F | S | T |
| L | T | B | P | I | S | B | N | L | S | K | S | C | S | K |
| H | N | J | O | A | N | I | E | W | I | U | I | C | U | F |
| F | O | N | R | X | C | M | M | P | O | S | U | W | M | X |
| C | C | J | M | E | O | F | P | W | A | E | T | N | E | W |
| X | E | F | U | T | N | G | A | M | G | T | K | E | H | M |
| L | Y | D | I | Y | L | J | T | X | I | H | I | A | N | N |
| A | E | O | W | V | B | P | H | F | M | B | B | E | T | W |
| W | N | U | Z | X | J | D | Y | T | T | A | U | Y | N | V |
| Y | E | Y | L | K | H | R | U | U | E | N | L | G | U | T |
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