Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | L | A | K | C | A | H | T | Z | F | F | N | Q | S | F |
| A | O | H | Q | Y | V | H | N | D | J | K | Z | J | N | F |
| G | N | N | Y | C | O | A | E | R | W | O | C | O | J | T |
| V | L | O | Z | H | Z | X | I | K | T | O | I | C | D | A |
| J | U | I | Y | D | T | D | T | N | H | T | S | O | S | K |
| K | E | T | B | F | L | A | A | B | O | F | N | K | D | E |
| L | M | U | O | A | T | A | P | M | W | T | Q | Q | Y | O |
| I | U | L | Q | Y | K | W | E | M | P | U | X | E | F | W |
| S | S | O | Y | F | X | L | B | A | E | S | C | F | J | N |
| T | S | S | B | H | O | Q | N | S | C | O | M | O | U | E |
| E | A | P | L | R | M | I | T | J | N | J | N | N | F | R |
| N | T | C | T | M | C | I | S | T | O | E | L | I | M | S |
| B | N | N | H | V | O | X | A | E | E | Z | L | B | W | H |
| Q | O | C | I | N | B | C | R | V | E | J | M | G | A | I |
| C | D | I | B | F | T | K | X | C | R | Q | C | V | V | P |
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