Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | E | Z | M | D | J | T | J | O | P | H | S | D | C |
| N | N | C | J | E | X | K | Y | V | N | I | L | R | O | X |
| O | O | E | A | H | D | V | S | Q | W | H | Z | N | N | U |
| P | O | I | I | T | B | E | L | I | M | S | T | F | T | U |
| D | A | P | T | T | N | D | H | E | S | R | N | Z | A | N |
| O | F | D | P | S | A | O | M | Q | O | E | N | F | S | O |
| N | V | V | S | N | E | P | C | L | F | N | N | D | S | I |
| T | S | L | N | A | A | U | E | E | Z | W | T | W | U | T |
| P | R | D | A | T | Z | M | Q | B | Y | O | O | Y | M | U |
| A | V | X | H | I | O | X | M | K | Y | E | B | Y | E | L |
| N | Z | Y | R | T | U | P | Z | R | S | K | O | E | I | O |
| I | I | N | I | L | L | D | F | C | I | A | N | S | V | S |
| C | U | O | E | J | I | C | C | F | M | T | T | S | C | A |
| T | N | D | M | X | X | K | F | N | C | E | D | K | V | D |
| G | E | X | I | V | G | O | V | U | N | L | O | T | U | U |
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