Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | N | B | H | T |
| T | O | C | Y | U | H | S | N | D | C | O | K | H | N | P |
| I | N | N | H | Z | A | H | H | A | I | B | L | E | I | F |
| A | T | G | T | J | H | K | T | T | L | T | I | H | X | Y |
| J | A | Z | A | R | Q | N | U | O | S | T | S | R | U | X |
| B | S | Y | P | G | O | L | U | F | A | R | M | D | A | E |
| J | S | S | M | C | O | L | X | P | E | G | I | M | S | K |
| N | U | U | E | S | I | H | E | N | R | H | L | P | G | M |
| C | M | Y | Y | S | T | B | W | M | L | L | E | V | A | V |
| M | E | R | T | J | B | O | X | I | O | P | Q | S | V | A |
| T | T | E | N | S | E | E | M | R | M | T | A | D | D | A |
| K | N | Y | C | K | V | U | L | D | R | K | I | E | U | Z |
| P | K | F | A | S | K | Q | U | E | S | T | I | O | N | Q |
| D | O | T | F | Q | A | D | K | N | V | X | Q | P | N | N |
| X | G | E | B | E | X | E | U | E | S | E | A | Z | Y | Z |
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