Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
C | T | A | K | E | O | W | N | E | R | S | H | I | P | L |
P | O | S | S | Q | Y | K | Q | N | C | T | N | F | R | Q |
E | W | N | V | K | S | E | M | P | A | T | H | Y | Y | E |
S | L | E | T | M | Q | N | C | C | W | M | J | M | H | P |
I | G | I | G | R | D | U | E | O | R | B | A | U | Z | P |
I | Q | M | M | O | O | Z | E | M | N | R | T | M | O | H |
Q | K | K | Z | S | N | L | B | S | A | T | U | F | R | D |
C | V | Q | S | O | T | I | E | C | T | U | A | J | W | O |
D | A | D | U | L | A | S | P | M | X | I | T | C | Y | N |
S | N | I | T | U | S | T | A | F | O | H | O | J | T | T |
V | F | X | L | T | S | E | T | F | W | T | A | N | Y | P |
N | G | G | I | I | U | N | I | P | O | R | I | W | X | A |
W | X | R | A | O | M | G | E | X | Y | F | J | O | F | N |
C | T | F | B | N | E | O | N | J | G | T | H | D | N | I |
J | Y | R | P | K | W | U | T | A | W | A | E | J | F | C |
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