Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | H | C | G | Y | W | Q | Z | K | G | H | Y | F | D |
| D | O | N | T | A | S | S | U | M | E | E | C | K | O | G |
| Y | F | N | A | Y | H | Q | T | E | B | L | Y | S | N | X |
| N | M | C | T | Z | E | C | S | P | V | I | I | G | J | U |
| O | V | I | M | R | G | Y | X | T | H | M | Q | S | U | C |
| I | T | A | K | E | O | W | N | E | R | S | H | I | P | K |
| T | S | Y | M | V | Y | L | B | B | R | P | N | G | G | C |
| S | C | S | R | T | I | E | E | M | P | A | T | H | Y | I |
| E | O | I | H | S | H | P | C | M | F | U | E | Z | H | N |
| U | Y | L | T | I | A | J | S | O | O | T | C | A | Z | A |
| Q | Z | E | U | T | X | L | O | S | N | T | O | A | M | P |
| K | N | C | I | T | N | E | X | Q | S | T | I | M | J | T |
| S | A | E | Y | X | I | W | V | L | Q | W | A | O | R | N |
| A | N | M | M | E | N | O | W | J | C | J | Q | C | N | O |
| T | B | R | I | O | J | Z | N | N | Q | L | W | U | T | D |
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