Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | F | E | R | R | Q | A | E | S | K | O | F | F | U | T |
| D | O | N | T | A | S | S | U | M | E | O | N | Z | N | I |
| O | P | N | F | V | A | M | O | G | P | E | M | E | W | U |
| N | J | I | T | U | D | I | T | L | T | Y | I | O | E | F |
| T | R | G | H | R | U | L | D | S | U | T | C | E | V | A |
| P | L | Y | E | S | O | E | I | U | A | T | U | S | F | P |
| A | R | Z | H | W | R | L | R | P | O | X | I | J | K | Z |
| N | Y | R | X | T | Y | E | E | O | U | O | Y | O | W | Q |
| I | W | W | Z | Z | A | B | N | M | Z | Z | Y | Y | N | B |
| C | Y | I | V | H | L | P | F | W | O | Z | S | R | H | C |
| J | Y | X | A | R | X | R | M | D | O | T | C | G | T | I |
| K | T | C | A | T | N | O | C | E | Y | E | I | C | B | A |
| X | O | J | G | K | L | S | D | V | C | Q | K | O | Z | U |
| R | T | N | O | I | T | S | E | U | Q | K | S | A | N | V |
| R | U | H | J | O | W | D | Z | I | S | C | M | N | T | B |
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