Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | B | C | D | K | K | F | A | B | T | C | G | N | D | C |
| I | Y | Z | Y | H | I | Q | M | C | M | N | K | G | O | S |
| H | R | H | K | X | A | O | A | E | O | U | C | N | N | U |
| S | V | D | T | Y | Q | T | I | I | D | M | T | Q | T | E |
| R | J | I | I | A | N | K | T | L | I | R | C | N | A | Z |
| E | C | Y | M | O | P | S | U | K | O | K | I | I | S | K |
| N | G | F | C | V | E | M | B | L | J | Q | N | Z | S | V |
| W | I | E | E | U | F | M | E | D | I | X | A | Q | U | I |
| O | Y | U | Q | D | H | M | P | B | B | S | P | O | M | X |
| E | W | K | Y | F | O | K | A | S | B | M | T | E | E | R |
| K | S | B | X | T | Z | L | T | N | N | I | N | E | G | F |
| A | X | J | I | P | S | N | I | X | S | L | O | O | N | S |
| T | L | O | M | I | J | U | E | O | S | E | D | K | J | F |
| Q | N | F | W | T | U | B | N | I | M | W | C | W | N | Z |
| F | E | X | M | N | O | I | T | U | L | O | S | M | Y | C |
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