Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | S | C | U | R | D | J | T | H | E | J | R | R | G | J |
| V | R | I | K | N | P | L | N | F | R | L | E | I | N | L |
| N | M | N | G | O | X | G | E | Y | S | S | I | O | B | T |
| N | Q | A | G | I | Q | N | I | X | D | T | I | M | A | W |
| O | R | P | I | T | J | E | T | F | D | T | W | K | S | M |
| B | E | T | Z | U | R | T | A | G | O | R | E | G | K | F |
| R | M | N | K | L | P | S | P | M | A | O | Y | W | Q | K |
| D | U | O | V | O | O | I | E | Y | W | I | E | B | U | J |
| O | S | D | Y | S | P | L | B | N | F | M | C | P | E | Z |
| M | S | Q | M | J | O | K | E | D | P | X | O | N | S | S |
| A | A | J | Q | R | T | R | C | A | N | I | N | O | T | R |
| A | T | Y | T | F | S | H | T | B | H | R | T | H | I | C |
| Y | N | N | N | H | X | H | V | J | V | M | A | G | O | C |
| B | O | B | I | G | Y | H | U | M | B | J | C | Z | N | M |
| C | D | P | G | T | Q | X | R | T | G | F | T | W | R | D |
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