Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | W | N | R | C | W | C | O | O | U | Z | V | S | J |
| A | D | F | L | A | M | Z | J | E | J | U | R | O | N | V |
| B | I | F | R | Z | O | O | L | N | Y | Z | Q | O | N | A |
| C | P | U | M | H | X | I | G | P | K | H | I | V | V | S |
| D | U | T | P | V | M | F | Z | S | P | T | I | D | Z | K |
| J | P | I | H | S | R | E | N | W | O | E | K | A | T | Q |
| V | C | R | I | I | D | H | A | M | R | Y | I | R | I | U |
| T | N | E | I | T | A | P | E | B | Y | E | A | X | S | E |
| Y | N | E | T | S | I | L | D | J | H | C | J | C | O | S |
| X | X | D | H | J | O | J | B | Q | T | O | A | K | L | T |
| D | H | X | P | R | Q | W | W | D | A | N | J | T | U | I |
| Y | C | S | T | G | C | O | C | O | P | T | D | V | T | O |
| C | I | N | A | P | T | N | O | D | M | A | E | S | I | N |
| D | O | N | T | A | S | S | U | M | E | C | E | G | O | I |
| C | T | B | K | L | Y | H | I | D | V | T | A | N | N | Q |
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