Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | U | D | I | U | R | B | M | C | I | O | S | C | S | M |
| S | D | O | N | T | P | A | N | I | C | E | L | X | N | K |
| Y | K | C | Y | T | D | E | I | Z | Q | J | C | O | A | Q |
| W | E | W | B | A | U | J | R | Y | H | L | I | U | T | A |
| Q | M | E | W | K | S | M | I | L | E | T | I | V | K | I |
| J | E | A | Q | E | B | K | V | N | O | T | E | L | J | L |
| L | M | O | M | O | Y | B | Q | M | Z | V | R | T | Y | S |
| I | U | A | E | W | Z | E | E | U | K | N | M | C | O | O |
| X | S | N | M | N | T | L | C | P | E | L | I | L | H | L |
| A | S | M | P | E | O | I | N | O | A | S | Z | T | G | U |
| J | A | U | A | R | C | S | B | K | N | T | T | T | T | T |
| L | T | Z | T | S | A | T | H | Q | F | T | I | I | M | I |
| T | N | N | H | H | Q | E | S | N | B | A | A | E | O | O |
| C | O | Y | Y | I | G | N | G | Y | B | F | Y | C | N | N |
| C | D | K | G | P | U | J | H | B | O | T | I | A | T | T |
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