Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | B | X | T | E | M | O | X | J | V | M | L | P | D | C |
| I | N | P | C | E | H | T | K | X | Y | S | I | D | O | C |
| C | O | R | A | Q | O | F | L | H | M | H | D | N | N | Y |
| I | I | X | T | T | M | S | T | J | S | X | T | Y | T | P |
| N | T | F | N | C | Y | A | Y | R | W | R | B | B | A | J |
| A | S | W | O | J | P | M | E | V | O | M | C | K | S | L |
| P | E | Z | C | M | O | N | B | L | J | F | B | Y | S | O |
| T | U | W | E | A | W | I | E | S | I | K | K | W | U | Y |
| N | Q | C | Y | O | S | M | P | O | D | S | N | V | M | Q |
| O | K | A | E | Z | O | F | A | L | U | N | T | U | E | Q |
| D | S | K | M | T | P | F | T | U | B | E | N | E | U | R |
| G | A | M | I | M | K | F | I | T | P | J | F | B | N | M |
| T | I | O | I | N | F | R | E | I | N | M | U | L | C | H |
| R | N | U | S | L | H | F | N | O | G | I | Q | M | N | F |
| R | Q | H | Q | O | E | F | T | N | B | J | J | Y | P | V |
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