Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | D | K | C | L | G | M | X | G | I | S | Y | Z | G |
| D | O | N | T | A | S | S | U | M | E | Z | N | R | Y | H |
| O | M | N | Q | U | I | H | V | I | Y | Y | J | X | B | C |
| N | V | W | T | S | O | L | U | T | I | O | N | M | L | V |
| T | Z | N | Y | R | N | G | A | J | L | Q | I | Z | Q | U |
| P | T | Y | O | H | O | C | A | A | N | U | W | W | J | Z |
| A | M | C | W | I | U | L | I | S | T | E | N | C | T | O |
| N | U | H | A | V | T | B | E | P | A | T | I | E | N | T |
| I | C | I | R | T | F | S | V | M | V | Y | N | K | Y | F |
| C | W | E | K | U | N | Z | E | Q | O | V | E | V | Q | U |
| D | L | S | Z | Y | Q | O | V | U | U | T | L | C | Z | F |
| B | N | W | K | E | X | E | C | R | Q | D | I | A | U | F |
| I | G | Y | H | T | A | P | M | E | V | K | M | O | C | I |
| A | Q | B | W | O | L | N | L | W | Y | U | S | P | N | V |
| J | P | I | H | S | R | E | N | W | O | E | K | A | T | Y |
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